90-DAY SURVEY

At your 90-day anniversary, you will be contacted by email and/or by phone to answer three quick questions on how satisfied you are with your new home, whether Summit Homes met its commitments, and would you recommend Summit Homes to your friends & family. This survey is a very important tool we use to gauge customer satisfaction which is our #1 goal, so your participation is GREATLY APPRECIATED!

YEAR-END CHECK-IN

As your year-end check-in approaches you will be contacted by your Project Manager to set up an appointment. During this visit, the Project Manager will review a list of warrentable items with you to verify everything is in working order, if there are any repairs that need to be made that meet the NAHB Construction Performance Guidelines. The Project Manager will work with a Customer Care Specialist to schedule the repairs needed. There are certain warranty items in your new home which require you to wait until the year-end check-in to have scheduled for repair. These items are related to shrinkage and settlement which normally occurs in the “break-in period” after the first year of construction. By waiting, your home will have an opportunity to go through all four seasons and a have a chance for the new lumber to shrink slightly as moisture evaporates. These are natural occurrences and happen in very small increments.

The foregoing the 90-day survey and year-end check-in by Summit Homes or your Project Manager do not apply if the home is rented or leased and not personally occupied by you as the buyer. If rented or leased, you (the buyer) will need to initiate warranty work in writing before the end of the applicable warranty provision.

NOTE: Please remember that shrinkage and settlement items are repaired per the NAHB Construction Performance Guidelines. If they reoccur, it will be the homeowner’s responsibility to have them repaired as routine homeowner maintenance.

These items include but are not limited to:

• Drywall cracks and/or screw pops: Variations in paint color cannot be guaranteed.

• Floor squeaks or pops: Attempts may be made, but a 100% quiet floor cannot be guaranteed due to deflection and seasonal expansion and contraction.

• Cracked ceramic wall and floor tiles and/or grout shrinkage cracks: The builder is not responsible for discontinued patterns or color variations if replacing tile or grout.